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Refund & Cancellation Policy

In case the Website or Payment gateway’s webpage is experiencing any server related issues like ‘failure’ or ‘session timeout’ or ‘no response’, Check the bank account or card immediately and if In case the Bank Account or card appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment and In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.

A Request for a refund for a Paid Service shall be initiated if:

Note that by requesting for refund, User is agreeing to provide Livastro’s quality audit team permission to access the chat/call recording of the consultation for which refund has been requested, in order to determine whether the case is eligible for refund or not.

All refunds generated through the Website shall be credited only to the User’s Livastro Wallet on the Website.

No amount paid by a Registered Member towards a Paid Service shall be refunded-

If an order for a Service has been placed by a User in haste or a careless manner, the liability for any consequence or damage arising from such order shall be solely borne by such User

Livastro shall endeavour to process all refunds to Livastro’s Wallet within 12 (twelve) business days.

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