This Privacy policy sets out how www.livastro.com (“Harivara Global Service Pt. Ltd.”, “us”,“we”, “Livastro”, “website”) uses and protects any information that you give our website www.Livastro.com when you use this website. Livastro values and protects the privacy of the users or buyers or customers of this website. This Privacy Policy is to be read along with the respective Terms of Use or other terms and conditions as provided on the Website.

PERSONAL INFORMATION:

We, at Livastro, are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. “Personal Information” means any information that may be used to identify an individual, also including, a first and last name, a home or other physical address, contact number and an email address or other contact information.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Services” or “Service professionals”. For the avoidance of doubt, references to “you” across this Policy are to an end user that uses the Platform.

PERSONAL DATA THAT WE COLLECT

(a). We collect different types of personal data about you. This includes, but is not limited to:

(i). Contact Data, such as your home or mailing address, location, email addresses, and

mobile numbers.

(ii). Identity and Profile Data, such as your name, image, username or similar identifiers,

photographs, Birth Details and gender.

(iii). Marketing and Communications Data, such as your address, email address, information

posted in service requests, offers, wants, feedback, comments, pictures

and discussions in our blog and chat boxes, responses to user surveys and polls, your

preferences in receiving communications related to marketing from us and our third

parties, and your communication preferences. We also collect your chat and call records

when you communicate with service professionals or support professionals through the

Platform.

(iv). Technical Data, which includes your IP address, browser type, internet service provider,

details of operating system, access time, page views, device ID, device

type, frequency of visiting our website and use of the Platform, website and mobile

application activity, clicks, date and time stamps, location data, and other

technology on the devices that you use to access the Platform.

(v). Transaction Data, such as details of the Services or Professional Services you have availed

with us, a limited portion of your credit or debit card details for tracking

transactions that are provided to us by payment processors, and UPI IDs for processing

payments.

(vi). Usage Data, which includes information about how you use the Services and

Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views. We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy. Where we need to collect personal data by law, or under the terms of a contract (such as the Terms), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

CONSENT OF THE USER:

By using our Website or our Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy. You agree that Livastro.com may use your personal information to contact you and deliver information

to you. By accepting this Privacy Policy, you expressly agree to receive this information. The Platform may include links to third-party websites, plug-ins, services, and applications. ("Third-Party Services”). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements. When you leave the

Platform or access third-party links through the Platform, we encourage you to read the privacy policy of such third-party service providers. It is further clarified that the Website does not sell or rent the information/ data supplied to the Website. This Website is not designed to help those seeking medical advice, suffering from depression, or considering/contemplating suicide. If you are someone who is suffering from,or considering any of the above, we recommend that you immediately terminate the use of this Website and contact any local or national suicide prevention helpline or visit a licensed

medical professional immediately. If you continue to access this Website and use our Services, you agree and acknowledge that it shall entirely be at your own risk and that Livastro shall bear no liability for any loss that you may suffer. The Website declares that the information provided by such kind of user can be shared, if required, with law enforcement authorities. Such information is not protected from any kind of non-disclosure or confidential agreements either with the Website or with any third-party involved herein.

Livastro may also disclose specific user information when we determine that such disclosure is necessary to comply with the law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of the users of the Site and of Livastro. The Website does not guarantee or commit in any manner whatsoever for the accuracy of the predictions made by the astrologers to any user/customer. The Website does not take any liability/damages/guarantee/responsibility regarding the reliability or reality of the readings or predictions or remedies or gems and other related items recommended by the astrologer or represented and sold on the website.

BROWSER NOTIFICATION PREFERENCE

For delivering the browser-based notification directly to the browser of the device we will notify the user requesting permission to show such notifications. The user is free to enable or disable this permission at any point of time.

KIDS / CHILDREN POLICY: 

The Website requires that the users must be above 18 years of age. Some of the content in the website are suitable to users lower than 18 also but the website is not designed to be used by children under the age of 13 and no personal identifiable information of children below the age of 13 is collected knowingly. DO NOT USE ANY OF THE SERVICE PROVIDED BY

THE WEBSITE IN ANY MANNER IF YOU ARE UNDER 12 YEARS OF AGE.

CYBER SECURITY: 

Livastro uses the best encryption methodologies to ensure secure transactions from our side and thus encourages our clients to use their credit/debit cards. SSL is used to encrypt the communication between server and browser. SSL is a cryptographic protocol that ensures secure and encrypted communication over the internet.

HOW DO WE USE YOUR PERSONAL DATA?

(a) We use your personal data for the following purposes:

•  to provide the Services to you;

•  to verify your identity to register you as a user, and create your user account with us

• on the website / Platform;

•  to enable the provision of Professional Services to you;

•  to monitor the current trends and personalise your experience thereby we will be able to offer you customized astrology content like astrological reports, Horoscope

Reports, Vastu & Numerology contents, Spiritual Contents & more;

• To improve the functionality of our Services based on the information and feedback

• we receive from you;

• To improve customer service to effectively respond to your Service requests and

• Support needs. The audio, video, chat recordings may be utilized by us or Astrologers to help you with specific issues or concerns you have requested with us;

• To track transactions and process payments;

• To assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;

 to send notifications periodically to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;

 to comply with legal obligations & to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims;

 to advertise and market the Services to you;

 to administer and protect our business and the Services, including for

troubleshooting, data analysis, system testing, and performing internal operations;

 to improve our business and delivery models;

 to perform our obligations that arise out of the arrangement we are about to enter or have entered with you & to enforce our terms;

(b) You agree and acknowledge that by using our Services and creating an account with us

on the Platform, you authorise us, our service professionals, associate partners, and

affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you

and ensure that you are aware of all the features of the Services and for related purposes.

(c) You agree and acknowledge that any and all information pertaining to you, whether or

not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you. This may include but not be limited to service professionals who provide or seek to provide you with Professional Services, vendors, social media companies, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors. We may also share this

information with other entities in the Harivara Global Service Private Limited group in connection with the above-mentioned purposes.

ACCOUNT UPDATION & DELETION

The user can update their account information or delete their profile whenever they wish to

by clicking on ‘My Account’ then they can choose to ‘Edit Profile’ or ‘Delete’. Once your account is deleted, you will lose access to all Services. For avoidance of doubt, it is hereby clarified that all data with respect to transactions performed by you on the Platform will be retained in accordance with applicable law.

TRANSFERS OF YOUR PERSONAL DATA

(a) We comply with applicable laws in respect of storage and transfers of personal data. As a

part of your use of the Services, the information and personal data you provide to us may be

transferred to and stored in countries other than the country you are based in. This may happen if any of our servers are from time to time located in a country other than the one you are based, or one of our vendors, partners, or service providers is located in a country other than one you are based in.

(b) By submitting your information and personal data to us, you agree to the transfer, storage, and processing of such information and personal data in the manner described above.

DATA RETENTION

(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.

(b) In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

BUSINESS TRANSITIONS

You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

GRIEVANCE OFFICER

If you have any questions about this Policy, how we process or handle your personal data,or otherwise, you may reach out to us, with your grievances, queries, feedback, and comments at privacy@livastro.com or contact our grievance officer whose contact details are provided below:

Grievance Officer

Name: Mr. Ravichandra;

Email: privacy@livastro.com